Employee satisfaction is hugely important to both businesses and the employees themselves. It can be a critical factor for employee retention and ultimately, long-term success and growth as a business. The nitty-gritty of employee satisfaction can teach you how to be a more competent boss and improve the overall culture within a company.
Here’s what you need to know.
What is employee satisfaction?
Employee satisfaction is a metric used to measure how content employees are at their company. It may vary slightly across HR departments at different companies, but broadly speaking, it’s used to assess general thoughts and attitudes toward employees’ jobs and their experiences in those jobs. In a large business especially, it can be a key indicator of how successful or healthy the workplace is.
Some might include employee engagement into this discussion. This differs slightly, in that it assesses how engaged employees are with their work and in turn, can help businesses assess factors such as revenue output. Employee satisfaction, however, can give an indication of employee turnover or retention.
Employee satisfaction should evaluate whether employees have their needs and wants met in the workplace. This might look like good progression opportunities, flexible working options and a healthy work-life balance.
How to measure it
The reality is that senior management won’t be able to get an accurate representation of employee satisfaction unless they make an effort to seek feedback.
Anonymous surveys can be sent out, however this can’t be relied on as a single measure. Regular one-to-one sessions can help managers speak openly with employees and deal with any issues sooner rather than later. You should also look at the statistics – employee retention rate offers a lot of insight, allowing you to dig deeper into individual cases where required.
If a staff member does leave, it is good practice to hold an exit interview so you can establish any issues that may need to be ironed out. On the flip side, you might also learn about what you’re doing right as a company.
How to improve employee satisfaction
Provide the right tools
Employees will have different requirements depending on the industry they work in. You should provide torches to those who work outside in winter, for example, or ergonomic equipment for office-based workers so employees can work comfortably for long periods. You might also consider user-friendly software and other forms of technology that can assist workers and maximise productivity while making their jobs a little easier.
Communication is everything when it comes to employee satisfaction. Employees want to feel heard and in turn, hear truthful updates about upcoming projects, the company and more. Set clear briefs before a project commences and ensure everyone is clear about what is expected of them. At the same time, don’t be afraid to feedback on their work with suggestions on how to improve if this will benefit the individual and company.
Recognition, even in its simplest forms can be very impactful. Managers shouldn’t hold back on praising workers where credit is due as it can help to boost employee morale. This will help with fostering a workforce that acknowledges and acts in line with the company’s values. Employee praise can help with motivation levels at work, which can benefit colleagues and the wider company.